Help and contact

Boiler help in North London

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Questions

Questions and answers

Straight answers to the things people ask us most.

Still got a question?Call us 7 days a week, or send us a message.020 7101 4284

We offer same day visits, subject to availability, or a time that works best for you. Answer a few quick questions online or call 020 7101 4284 and we will take it from there.

Often as soon as the next day. Order before 3pm and we can have your new combi boiler fitted as soon as tomorrow, often in a single day.

None at all. Your quote and home survey are completely free and there is no obligation to go ahead.

Yes. We offer flexible payment plans to help spread the cost, with £0 deposit to pay. Choose Yes or Maybe in the quote form and we will include the details in your quote. All finance is subject to status and credit checks.

Every installation comes with our 10 year workmanship warranty, plus a manufacturer warranty of up to 12 years depending on the boiler you choose. We also give a 1 year money back guarantee: if the boiler isn't working and we have tried fixing it, Boiler Town will reimburse you, no questions asked.

Yes. Your heating system needs a thorough clean when a new boiler goes in, otherwise manufacturers can void the warranty. We include a professional power flush at no extra cost, which removes sludge, rust and debris to protect your new boiler. As a standalone service this can cost up to £1,000.

Yes. Find a like for like quote and we will match it or beat it by up to £100.

Vaillant, Worcester Bosch, Ideal, Baxi, Viessmann and Glow worm. We are a Vaillant Advance installer and Worcester Bosch accredited.

Yes. We are fully insured and all our engineers are Gas Safe registered, number 959272. We are also members of the Chartered Institute of Plumbing and Heating Engineering (CIPHE) and WaterSafe.

All of North London and around it, including Barnet, Enfield, Watford, Harrow, Hampstead, Highgate, Totteridge, Whetstone, Hadley Wood and St Albans. Not sure? Send us your postcode and we will let you know straight away.

A member of the team looks over your details, gets in touch to arrange the next step and helps you move forward if you are ready.

Pick the Boiler Town Resident plan that suits you and join online in a couple of minutes. You pay monthly by card on a 12 month plan, we send your service reminders and we book your annual boiler service in for you, with our own Gas Safe engineers.

A CP12 is the Gas Safety Certificate, also known as a Landlord Gas Safety Record. If you rent out a property, the gas appliances need checking by a Gas Safe registered engineer every year. It is included in our Priority and Platinum plans.

Yes. Each plan runs for a minimum of 12 months, paid monthly by card.

Book and pay online for £96 on our Servicing page, send us a booking request, or call us on 020 7101 4284 and we will find a time that suits you.

Check the pressure gauge, your thermostat and that the power is on. If it is still not working, send us a repair request or call 020 7101 4284.

When you book a boiler repair with Boiler Town, one of our experienced Gas Safe registered engineers will attend your home and carry out a thorough inspection and diagnosis of your boiler, so you'll know exactly what the issue is. Our diagnostic fee is £120, which includes up to 1 hour on site. Around 75% of our repairs are completed within that hour, and if no additional parts are required, we'll complete the repair at no extra labour cost.

If additional time or replacement parts are needed, we'll provide you with a fixed price, no obligation quote before any further work is carried out, keeping everything transparent with no hidden surprises.

Please note: appointments requested outside of 8am to 6pm incur a 50% out of hours surcharge.

The time required to repair a boiler can vary depending on the issue, but around 75% of our repairs are completed within the initial 1 hour inspection. Once our engineer has diagnosed the fault, we'll provide a clearer timeframe for completing the repair.

Yes. After completing the diagnosis, we'll provide you with a fixed price, no obligation quote based on the repair required. If the part is readily available, we'll aim to complete the repair straight away. If not, we'll order the required part and get your boiler back up and running as soon as possible.

The price you're quoted is the price you'll pay, no hidden fees or unexpected costs for the diagnosed repair. If your boiler develops a separate fault, or an additional issue is identified outside the original repair, we'll provide a new fixed price quote before carrying out any further work. If recurring faults arise, we'll also help you decide when replacing your boiler may be the most cost effective option.

If, during the 1 hour inspection and diagnosis, we determine that your boiler is beyond economical repair, we'll provide you with a no obligation quote for a replacement boiler with Boiler Town. If you decide to proceed with a new boiler installation through us, we'll also refund your £120 diagnostic fee, helping reduce the cost of getting your home back up and running.

As part of your repair, we include an 18 month workmanship guarantee on all work directly related to the repair carried out by Boiler Town. Any replacement parts used are also covered by the manufacturer's warranty, giving you added peace of mind.

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Still got a question?Call us 7 days a week, or send us a message.020 7101 4284
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Areas we cover

Covering all of North London

One local team covering North London and the towns around it, for new boilers, servicing and repairs.

  • Barnet
  • Enfield
  • Watford
  • Harrow
  • Hampstead
  • Highgate
  • Totteridge
  • Whetstone
  • Hadley Wood
  • St Albans

Your local boiler team

Ready when you are

A free, no obligation quote, a fixed price and a new boiler as soon as tomorrow.